Steve Kawasumi

  Happier, More Productive Employees? One Study Says This Could Be the Future of Generative AI Read my original blog post here. The intersection of artificial intelligence and human-centric workplaces has emerged as a point of intrigue for many. Business leaders are in constant pursuit of strategies that enhance their workplace efficiency while supporting the well-being of their employees. Most find this to be a challenge, but others are looking to cutting-edge technology as a way to revolutionize their organizations and increase their employees’ happiness and productivity.    Stanford University and MIT researchers recently conducted a real-world study that demonstrates how generative AI can boost  employee happiness by 14%  while also increasing worker productivity as well. This study stands as a testament to the potential of AI to be the driving force behind a more fulfilled and productive workforce.  The Convergence of AI and Human Experience Traditiona...

  Developing a Product Strategy from Concept to Launch Plan: Key Considerations for Success Originally published on my blog . What makes certain product launches an instant hit while others barely make a blip on a consumer’s radar? What is the key component that transforms a simple idea into a must-have product that everyone can’t wait to get their hands on? Launching a new product isn’t a minor feat. It is the culmination of a well-developed and effectively-executed product strategy. In the dynamic and competitive world of business, developing a successful product strategy isn’t just a benefit, it’s a necessity. It’s the foundation that will guide you through the entire product development cycle, helping you avoid common pitfalls and seize promising opportunities. Whether you are a startup aiming to make a bold entrance or an established company diversifying your offerings, the strategies outlined in this blog will help you put together a cohesive plan that can make or break your ...

  Creating a Customer-Centric Product Strategy Read the original blog post here. It’s not enough anymore for your business to simply offer a good product or helpful services. To truly thrive in today’s highly competitive business landscape, companies need to adopt a customer-centric approach that places the needs and desires of their customers at the center of their entire business model. This customer-centric approach is crucial for developing successful, practical products that resonate with clients and ensures their market viability. By leveraging data, companies can gain deep-rooted insights into customer preferences, behaviors, and needs that drive their purchasing decisions. Let’s explore some best practices for creating a customer-centric product strategy that can propel your business to new heights. Understanding Your Customer’s Needs The foundation of a successful customer-centric product strategy lies in understanding the needs, preferences, and pain points of your target...

  This Is How Your Customer Support Team Should Be Leveraging AI This blog was originally published on my website, StevenKawasumi.ai . In the dynamic realm of modern business, companies are constantly looking for innovative strategies to enhance their customer service efforts. Among the array of groundbreaking tools available, artificial intelligence (AI) has emerged as a game-changer for organizations striving to optimize their customer support operations. Let’s talk more about how organizations can effectively utilize AI and explore the manifold benefits it brings to customer support teams. Streamlined Workflows: Paving the Path to Efficiency In the quest for operational excellence, AI technologies prove to be invaluable assets. Picture this: AI-powered chatbots seamlessly handle routine queries, leaving human agents free to focus on the more intricate challenges at hand. This intelligent automation empowers support teams to operate at peak efficiency, delivering exceptional serv...